EXAM DISCOUNT PEOPLECERT ITIL-4-SPECIALIST-HIGH-VELOCITY-IT VOUCHER - ITIL-4-SPECIALIST-HIGH-VELOCITY-IT RELIABLE MOCK TEST

Exam Discount Peoplecert ITIL-4-Specialist-High-velocity-IT Voucher - ITIL-4-Specialist-High-velocity-IT Reliable Mock Test

Exam Discount Peoplecert ITIL-4-Specialist-High-velocity-IT Voucher - ITIL-4-Specialist-High-velocity-IT Reliable Mock Test

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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

TopicDetails
Topic 1
  • Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 2
  • ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.
Topic 3
  • Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 4
  • Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.
Topic 5
  • High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q63-Q68):

NEW QUESTION # 63
Users are complaining that service desk agents do not listen to them and make assumptions about what their issues are.
Which action would BEST help to improve this situation?

  • A. Increase the number of service desk agents available
  • B. Implement stricter service desk performance metrics
  • C. Improve the training given to the staff of the service desk function
  • D. Automating service desk processes to reduce human error

Answer: C


NEW QUESTION # 64
An IT team in a large multinational organization wants to document the work they do by using value streams.
What should they do FIRST?

  • A. Agree on the appropriate level of detail and perspective describing the value stream
  • B. Make the team aware of the organization's governance policies
  • C. Start a request for proposal (RFP) exercise to find a consultant who can document the value streams
  • D. Identify all the practices the organization is currently using

Answer: A


NEW QUESTION # 65
Which dimension of service management considers governance, management, and communication?

  • A. Value streams and processes
  • B. Information and technology
  • C. Partners and suppliers
  • D. Organizations and people

Answer: D


NEW QUESTION # 66
A service consumer has asked a commercial service provider to develop a new document storage service. The service consumer has a limited budget and the employees that will use the service have a long list of requirements. Which is the BEST approach for collecting the requirements?

Answer:

Explanation:
Work with the users to establish a set of requirements and involve the customer in clarifying

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